Return Policy

Brawnco Distribution, LLC accepts eligible product returns within 30 days of delivery, subject to the requirements and exclusions below.

Return Eligibility

To qualify for a return, products must be:

• Unused, uninstalled, and in resalable condition
• Returned in the original packaging
• Complete with all manuals, accessories, labels, parts, and documentation
• Accompanied by proof of purchase
• Returned within 30 days of the confirmed delivery date

Products showing signs of use, installation, damage, modification, contamination, or missing packaging may be denied a return or may be subject to additional fees.

Return Authorization Required

All returns require prior authorization from Brawnco.

Before returning an item, contact us at:

Email: sales@brawnco.com
Phone: 865-364-7740

Please include your order number, the item being returned, the quantity, and the reason for the return.

Do not return products without authorization. Unauthorized returns may be refused, delayed, or returned to the sender.

Customer-Requested Returns

For returns resulting from a customer ordering the wrong product, changing their mind, or no longer needing the product:

• The customer is responsible for return shipping
• Original shipping charges are nonrefundable
• Approved returns may be subject to a restocking fee of up to 15%
• The customer is responsible for ensuring the product arrives safely and in resalable condition

Restocking fees may vary based on the product, condition, supplier requirements, packaging, and reason for return.

Incorrect, Defective, or Damaged Products

Contact Brawnco promptly if:

• You received the wrong product
• The product arrived damaged
• The shipment is missing items
• The product appears defective

When the issue is verified as a Brawnco fulfillment error, shipping damage, or qualifying defect, Brawnco may provide a replacement, refund, account credit, or prepaid return shipping label.

Photos of the product, packaging, shipping label, and damage may be required.

Freight Damage and Shipment Shortages

Visible freight damage should be noted on the carrier’s delivery receipt before accepting the shipment.

Please report:

• Visible freight damage within 2 business days
• Concealed damage, shortages, or incorrect items within 5 business days

Keep all packaging and shipping materials until the claim has been resolved. Failure to report damage or shortages promptly may affect our ability to file a carrier claim or approve a return.

Nonreturnable Products

The following products are generally not eligible for return:

• Custom, personalized, embroidered, printed, or logo products
• Special-order or made-to-order products
• Clearance, discontinued, and final-sale products
• Hazardous materials, chemicals, aerosols, and regulated products
• Opened or used respirators, masks, first-aid products, PPE, and hygiene-sensitive products
• Opened consumables
• Cut-to-length or specially configured materials
• Installed electrical, mechanical, plumbing, or replacement parts
• Products damaged through misuse, improper installation, neglect, or modification
• Products specifically identified as nonreturnable
• Certain manufacturer-direct and drop-shipped products

Manufacturer-direct and drop-shipped products may be subject to the manufacturer’s return policy, approval requirements, restocking fees, and shipping charges.

Return Shipping

Customers should use a trackable shipping method and retain the tracking information.

Brawnco is not responsible for return shipments that are lost, damaged, or misdirected before delivery to our facility.

Return shipments should only be sent to the address provided with the return authorization. Do not send returns to Brawnco’s business address unless instructed to do so.

Refunds

Approved refunds are issued after the returned product has been received and inspected.

Please allow approximately 5–10 business days after inspection for the refund to be processed. Additional processing time may be required by your bank, credit-card company, marketplace, or payment provider.

Refunds are generally issued to the original payment method. Original shipping charges and expedited shipping fees are nonrefundable unless the return resulted from a verified Brawnco error.

Order Cancellations

Orders may be canceled before shipment when possible. Some orders enter processing immediately and cannot be canceled once released to a warehouse, supplier, manufacturer, or carrier.

Special-order, custom, and manufacturer-direct orders may not be cancelable after processing begins.

Warranty Claims

Some defective products may be covered by a manufacturer’s warranty rather than this return policy. Brawnco may refer customers to the manufacturer when warranty service is the appropriate remedy.

Contact Us

For return assistance, contact:

Brawnco Distribution, LLC
7140 Regal Lane, Suite 3
Knoxville, TN 37918
Phone: 865-364-7740
Email: sales@brawnco.com